Automation

Please excuse me if I seem underwhelmed by the latest innovation in customer service. Yesterday's Wall Street Journal reported that more and more companies...

The Toyota Production System is a paradox. On the one hand, every activity, connection, and production flow in a Toyota factory is rigidly scripted. Yet...

Invest in the ones that will build your organization’s capabilities.

What sparked a SaaS crash in 2022 — and why its best days are still to come.

More than 30% of sales activities can benefit from automation - if implemented effectively.

Six ways technologies like ChatGPT could change how we work.

The esports venture uses blockchain to let fans call the shots in real time.

It's more complicated than simply implementing new technologies.

The first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees.

Where does it go from here?

Automation can free us up to focus on the parts of our jobs we find most meaningful.

Don’t start with moon shots.

Artificial intelligence isn’t coming for your job, but it will be your new coworker. Here’s how to get along.

Three distinctions to think about.

Interviews with workers from around the world shed light on their hopes and concerns.

A recent study suggests that blending human labor with robotics leads to greater efficiency.

Are you a creator, a composer, or a coach?

Historically, creating relevant messaging required a lot of leg work and research. New tools make it much easier.

Vanir, a young community bank dedicated to serving small-business owners, prides itself on the personalized service it delivers to customers. That approach...

What percent of tasks in your country could be done by machines?