Web-based technologies

An interview with MIT Sloan's Sinan Aral about the GameStop frenzy - and where we go from here.

Editor’s note: For an opposing viewpoint on this topic, see Robert E. Litan’s and Hal J. Singer’s entry “Why Business Should Oppose Net Neutrality.” In business school, where I teach, students are often predisposed to see legal concepts as impenetrable and foreign. I watch the lightbulbs go on as they see that Microsoft’s antitrust woes, […]

Earlier this year, Gary Wolf wrote a great article in Wired magazine about Craigslist, the world’s dominant classified ad site. Wolf cites astonishing statistics: It’s the most popular site in the US for dating, jobs, and apartments. It gets more traffic than the job sites Monster, CareerBuilder, and HotJobs combined. It also gets more traffic […]

(I wrote this post with Diamond CTO Chris Curran) Are you taking no more than a squirt gun to the talent wars? Most people find jobs through social connections. In 1974, Harvard sociologist Mark Granovetter published his landmark study that showed four out of five people find jobs through personal connections. Yet, in our recent […]

Tapping into the natural human instinct to help your neighbor.

As a matter of policy, we don’t review our own books, but we hope you will. Keep an eye out for the following Press titles in September, and let us know what you think of them in the comments. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted […]

The information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […]

Snapchat and WhatsApp are trickier to figure out than Facebook and Twitter.

Only a Chief Network Effects Officer should be entrusted with handling such value.

More people are consuming content than ever, so leave your sad trombone at home.

Picture this: a nutrition scientist does a study with one person, limiting him to a 1500 calorie diet and having him run for 15 minutes on a treadmill each day. The man loses three pounds in a month. Can we safely assume that this experiment, when repeated with others, will produce the exact same result? […]

And why your company can’t ignore it.

If you were going to design the perfect distraction, you’d probably make it irresistibly urgent, gossipy, and/or funny. You’d design it to be able to reach you any way possible, whether by e-mail, web site, or smart phone. You’d have it come from a trusted voice that you want to hear from, like a friend […]

The Internet promises to give marketing the same boost in productivity that new operational strategies have given to manufacturing.

The tech giants Facebook (now Meta), Amazon, Apple, Google (now Alphabet), Microsoft, and Netflix are all so successful--and generate so much cash--that...

Your customers won't settle for chaos, and neither should you.

Three resolutions that swim against the mass-connectivity tide.

The dirty little secret of automation is that people make it possible.

Some people—in particular, panicky policy makers at the Fed—fear that the new economy is a bubble about to burst. They’re dead wrong. Barring any government interference, the new economy is rock solid and here to stay.